My Yap Kredi credit card has been deducting more than 200 TL for the past three months, which I only discovered today. When I called Vodafone customer service, the representative kept repeating the same script, which did not resolve the problem. Despite my request to transfer me to another department, they insisted on claiming they were authorized but did not transfer me. We couldn't come up with a solution. When we contacted our bank's customer service, they mentioned a virtual transaction had occurred and gave us a reference number to use for Vodafone assistance. The Vodafone representative, on the other hand, insisted on only processing actions for the specific number I dialed and refused to offer a solution. I humbly request that the appropriate authorities intervene and resolve this issue for me.
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
I received a call from Vodafone customer service where they asked if I approved an additional 100 TL on my regular invoice. I agreed, but after the call ended, I received a message stating that my invoice had been increased to 300 TL. I immediately contacted customer service, and they assured me the...
I participated in Vodafone's mobile payment campaigns, expecting around 140 TL in discounts, but they only provided a mere 5.99 TL discount. Even the discount from my previous bill, three months ago, was not applied. I paid a total of 441 TL, but they only gave me a 68 TL discount when 60 TL more sh...
At Vodafone, I transferred my spouse's line to my name, but Vodafone doesn't seem to care about dealing with customers at their official locations (mall-based dealers), claiming that their system is down. So we went to a regular dealer, where they charged us an extra 500 TL under the guise of an "ex...
Despite paying the requested amount for the overdue invoice, my Vodafone bill remains unpaid for months. Misdirection from customer representatives led to an erroneous lump-sum billing. Despite expressing my grievance and assurance of investigation, no resolution has occurred. Vodafone instructed a ...
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