We are a health tourism company, and the prepayment for one of our patients from abroad was canceled. Despite sending an email, messaging within the platform, and calling by phone, the only response I received from Paytr was an email stating, “The payment has been canceled following our checks.” I haven’t received any further explanation about what was checked, the specific details you reviewed, or what we should be mindful of. When I asked what we should pay attention to, I still received no response.
After our complaint about Paytr causing damage without informing the establishment, they immediately closed the Store panel and continue to prevent us from making transactions. They wrote in an email that they closed it without explanation and are trying to penalize us.
I canceled my order on Getir, anticipating that the refund would be processed immediately since I made the cancellation right away. Unfortunately, the payment was not credited back to my account at that time. I contacted their support team multiple times and was assured each time that the issue woul...
I attempted to book a hotel through Booking, and the payment was successfully charged to my account. However, the system showed an error, and the reservation does not appear in my account. I tried reaching out to Booking, but they have no contact number, and my emails remain unanswered. Currently, ...
I am experiencing an issue with an international money transfer. I made a transfer from Turkey to abroad using Koronopay, but due to a problem with Koronopay, I couldn't withdraw the money, so I canceled the transfer twice and made it again. However, since the problem was still not resolved, I cance...
I booked a Turkish Airlines flight through Mytrip that was scheduled for February 22. Unfortunately, the flight was canceled by the airline, and Turkish Airlines confirmed the very next day that they had refunded the full amount to Mytrip. Since then, I've been trying to get my money back from Mytr...
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