I Face Unauthorized Annual Fee Deduction from Payoneer Virtual Card

On September 4, 2025, I transferred $53 to my Payoneer virtual card account, and the payment was received successfully. However, before I could send the funds to my bank account, Payoneer deducted $51 without my consent, labeling it as an annual account and card fee.

This charge was applied without any prior notice or authorization. I immediately contacted Payoneer customer service, but they offered no meaningful assistance and failed to resolve the issue. I want to highlight that I have no active subscription, contract, or special campaign linked to my account that would justify this deduction.

I am based in Turkey and use my Papara account for transactions. This is the first time I have encountered such an issue, and it has caused unnecessary financial loss and frustration.

I demand that Payoneer refund the $51 fee that was charged without permission and ensure that no further unauthorized deductions occur in the future. Customers must be clearly informed and consent must be obtained before any fees are applied.