I am absolutely outraged with Payoneer! I recently transferred funds from my Payoneer balance to my local Turkish bank account (a USD account), and a significant amount is missing. Here's a breakdown of the transaction:
My Payoneer balance before transfer: 695.98 USD
Payoneer transfer fee deducted: 13.92 USD
Amount shown on transfer receipt: 682.06 USD
Amount that actually arrived in my bank account: 662.06 USD
Unexplained missing amount: 20 USD
I've already spoken with my bank, and they explicitly confirmed they made no additional deductions. The transfer confirmation and receipt clearly only mention the 13.92 USD transfer fee. There's no information about any other cuts.
This is completely unacceptable. I demand an immediate refund of this missing 20 USD and clear, official answers to my questions:
On what grounds was this additional 20 USD deduction made?
Why was this deduction not clearly disclosed beforehand, and why isn't it on the receipt?
Payoneer, your service fees must be clear, transparent, and predictable. Otherwise, this hidden deduction will happen every month, causing significant financial harm. This is a severe breach of trust, and I expect a prompt and satisfactory resolution to this frustrating and dishonest practice.
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