I visited the Popeyes branch inside Antalya Terracity Mall around 7:00 PM on April 6, 2026, during my work break as a mall employee. Unfortunately, the experience was extremely disappointing and left me feeling disrespected. When I approached the staff to place my order, I was told to complete the payment through the main self-service screen. As soon as I mentioned that I wanted to pay by card, the staff’s attitude immediately became condescending and dismissive.
Despite this uncomfortable interaction, I proceeded with the payment. However, the menu I received was incorrect and did not match what I had ordered. Due to this issue and the staff’s behavior, I requested to speak with the manager. Shockingly, both the staff and the manager responded with smiles that felt mocking, showing no seriousness or willingness to resolve the issue.
This kind of treatment toward customers—especially fellow employees within the same mall—is completely unacceptable. It raises concerns about whether this behavior is a general attitude problem or reflects a deeper, discriminatory mindset. I expect a full investigation into this incident, appropriate action to be taken against the responsible staff, and a clear, formal apology to ensure such disrespectful behavior does not happen again.
On 4/11/2024, between 19:56 - 20:10, I tried to pay with my meal card, Multinet, at your Popeyes branch in Erzurum MNG Mall, but I was informed that they couldn’t process the payment. When I checked with Multinet, they confirmed there were no issues and that the payment could be accepted. I am not a...
The meal I ordered from your Popeyes restaurant in Antalya Fabrikalar Mahallesi was extremely disappointing. Several items were missing from my order and the food that arrived was burnt and lacked flavour, making it inedible and highly disappointing. Coming across such subpar service was a significa...
Today, August 6, 2025, I visited the Popeyes branch in the Fethiye Erasta Mall. I didn't have my glasses with me, and because I'm nearsighted, I couldn't order via the smartwatch. Since I'd previously paid with a credit card at the cash register at your branch, I tried to order again via the cash re...
On December 20 at around 6:01 PM, I had an extremely negative experience at the Popeyes location on Kıbrıs Şehitleri Street No:12 in Kordon, İzmir. Even though the restaurant was not crowded, our orders were not taken for a long time, and when we asked about it, we were spoken to in a disrespectful ...
On January 5, 2026, at around 7:51 PM, I placed an order from Popeyes through the Migros Yemek app. My order stayed in the “being prepared” status for about one hour, and I kept waiting, assuming it was actively being processed. After this long wait, I was informed by Migros Yemek Live Support that...
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