For the past 1.5 months, Otelz.com has continuously delayed payments to our hotel, claiming issues with their virtual card system. Despite providing full service to guests, issuing invoices, and ensuring their satisfaction, we have yet to receive any of our due payments. Each time we contact Otelz, we’re told that payments cannot be transferred to our IBAN because they’re bound to the virtual card method, and no alternative solution is offered. Attempts to reach their accounting team have also gone unanswered. This ongoing issue is causing serious financial strain, and I am now requesting immediate assistance from Otelz to resolve this and provide the funds that we are owed.
For the past 1.5 months, Otelz.com has continuously delayed payments to our hotel, claiming issues with their virtual card system. Despite providing full service to guests, issuing invoices, and ensuring their satisfaction, we have yet to receive any of our due payments. Each time we contact Otelz, ...
As a hotel owner, I have hosted guests sent by Otelz.com, delivering full and professional service exactly as agreed in our contract. I met all my obligations with care and precision. However, I still have not received the payments that were due long ago. Despite repeated calls and written follow-up...
Our hotel, located in the Güngören district of Istanbul, has been collaborating with Otelz.com for about two years. However, for the past month, we have not received payments for accommodations collected through Otelz.com. Typically, these payments are processed via a virtual card within 1 to 2 days...
We are extremely frustrated with Otelz.com, as our hotel has not received payment from them for the past seven months. Despite repeated attempts to contact them via phone and email, there has been no response. Otelz.com’s representatives seem indifferent and unconcerned, ignoring our requests entire...
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