Unfortunately, my experience with the Otelz platform has been extremely disappointing. Payments are not processed on time, and this issue is not unique to me; many other users seem to be facing the same problem. It’s shocking that such a large company struggles with such a fundamental process.
What’s even more frustrating is the inability to reach the customer representative assigned to us. Our calls go unanswered, and there is no one to address our concerns. This lack of professionalism and disregard for customer satisfaction is unacceptable.
Other platforms we’ve worked with have never caused such issues. If these problems persist, we are seriously considering ending our business relationship with Otelz. Immediate improvements to the payment process and customer support are essential to regain trust. Without changes, we, like many others, will move to alternative platforms.
As a hotel owner, I have hosted guests sent by Otelz.com, delivering full and professional service exactly as agreed in our contract. I met all my obligations with care and precision. However, I still have not received the payments that were due long ago. Despite repeated calls and written follow-up...
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
We are extremely frustrated with Otelz.com, as our hotel has not received payment from them for the past seven months. Despite repeated attempts to contact them via phone and email, there has been no response. Otelz.com’s representatives seem indifferent and unconcerned, ignoring our requests entire...
I made and paid for a hotel reservation online through OtelZ, but just one minute later, the hotel called me directly to say that they wouldn’t honor the booking. The reason? They claimed OtelZ hasn’t been paying their partner hotels, and told me to contact OtelZ to request a refund. I immediately ...
I booked a reservation through Otelz.com, but upon arrival, the hotel informed me that the reservation was not reflected in their system. As a result, my reservation was not recognized or accepted. This situation is incredibly frustrating, and no solution has been provided so far. I am disappointed...
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