We are unable to receive our payments, and despite sending multiple emails, we haven't received any response. When we try to connect to accounting, they leave us listening to hold music for at least 10 minutes before answering, and when they finally do, they just resend the same email to the address we've already sent 3-4 emails to every day. Our regional representatives do not answer their phones, which is quite frustrating— isn’t that supposed to be their job? It seems no one is keeping them informed. They quickly assisted hotels that complained, so clearly, it’s possible to resolve these issues. I will be taking legal action tomorrow. We are essentially hosting people for free, and this situation is beyond absurd. For almost a month now, we’ve been sending emails and calling daily to get this sorted.
We have not received any of our payments for the period starting from March 29, 2025, to April 28, 2025. It is impossible to reach the account managers or the central operations team. The accounting department simply brushes us off with responses like “send an email” or “submit it in writing.” Despi...
Our business has been a loyal member of Otelz for over 10 years, but since October 18, 2024, we have not received any payments for our services. Multiple attempts to reach Otelz’s customer service have been completely unhelpful. Despite contacting the call center and our regional representative, no ...
I run a hotel in Dalaman, Muğla, and we're currently dealing with unpaid dues from Otelz dating back to 2024 and 2025. I want to share our frustrating experience and issue a strong warning about Otelz. We've called Otelz's support line countless times – probably over a hundred – to demand payment. E...
Dealing with Otelz.com and their accounting department has gotten really tiresome for me as a boutique hotel operator. For months, we have battled with them to collect payment from our clients, but they still haven't paid us. They have shown a lack of interest in responding to our emails and are oth...
I made a hotel reservation through Otelz.com, and when I arrived at the hotel, I was told that I needed to pay for the room at the front desk. I paid the full amount directly to the hotel. However, after that, I discovered that Otelz.com also charged me separately for the same reservation—meaning I ...
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