Orange County Alanya Not Refunding Payment After Early Departure Due to Child’s Illness

We stayed at Orange County Alanya on August 14, but had to leave after just one night because our child became ill, and we provided a medical report. They promised to refund the remaining three days, but it’s been over a month, and we still haven’t received the refund. After speaking with them again today, they informed us that the refund being processed isn’t even for a full night’s stay. They keep saying there are internal discussions happening, but after a month, nothing has been resolved. We made the prepayment via bank transfer and paid the remainder by credit card at check-in, but they don’t seem to listen. Every week, they promise a resolution by Friday, yet there’s no progress. I feel deceived by this entire situation.