Oral-B iO 6 Failed Right After Warranty, Service Won’t Repair It
On April 20, 2023, I purchased an Oral-B iO 6 White Rechargeable Toothbrush, and on January 12, 2026, it stopped working. The toothbrush charges fine, but the rotating and vibrating functions no longer work, meaning the toothbrush cannot perform its primary task at all.
When I called the authorized service center in Istanbul by phone, I was told that this product is not repairable, that only the body can be replaced, and that this would cost $150. However, a new toothbrush of the same model costs around $195 on the market. This large difference clearly shows how unreasonable the quoted price is and how discouraging it is for consumers.
Of course, having a two-year warranty is a legal framework, but it is unacceptable to me that a toothbrush breaks immediately after the warranty expires and that no repair option is offered, and instead only an exorbitant body replacement fee is mentioned. I find it hard to understand why a toothbrush would break as soon as the warranty ends, and I also find the high repair cost meaningless.
I expect a reasonable and consumer-friendly solution from Oral-B on this matter. I want either a more affordable repair option or for the body replacement fee to be reduced to a realistic and accessible level.
Otherwise, I will feel that these products are deliberately designed to fail right after the warranty ends and that the high repair costs are intentionally set so customers are forced to buy a new product. In my view, this approach looks like a strategy that only aims to increase sales and damages consumer trust.
I request that my grievance be taken into consideration and that I be offered a fair and satisfactory solution.
