For the past 1–2 weeks, while using Amazon in Türkiye, I have been unable to easily access a clear and visible live chat option with a customer representative to ask questions about products. I do not want to communicate by phone and I specifically prefer live chat with Amazon for my questions. Despite looking for a way to start a live chat, I could not find a clearly visible option and this makes it difficult to get quick information about the products I am interested in. Having to search around for support instead of directly opening a chat is both time‑consuming and discouraging. I kindly request that a clearly visible and easily accessible live chat option with a customer representative be provided on Amazon Türkiye, preferably available on product pages and through the help menu, and that live chat support be offered 24/7 in English as well. I expect this improvement to be implemented so that customers like me can get fast and efficient support without having to make phone calls.
My Amazon account has been inexplicably locked, and I am completely unable to access it. Attempting to contact Amazon Turkey for assistance feels like attempting the impossible. There has been no response to emails, and there are no phone numbers to call; it's as if we're supposed to communicate via...
I placed an order from Amazon Türkiye on 11.12.2025 for a product that was shown as in stock at the time of purchase. However, even after waiting for 7 days, the product was still not shipped, so I contacted customer service to ask about the delay. During this call, I was informed that the product w...
Hello, I have a complaint regarding Amazon Turkey. I enjoy using Amazon in Turkey, but I've encountered a problem. On May 24th, I placed an order, and the product was supposed to arrive on May 26th, but it didn't. I saw a message saying it would be delayed, so I waited, but it still didn't come. I k...
I recently purchased a product from Amazon, only to discover through a message from my bank that they had charged me much more than the listed price. Disturbed by this, I promptly returned the item. Amazon assured me that the refund of over 700 TL would be credited to my account within 24 hours. How...
Due to the misleading guidance of an Amazon customer service representative, I was unable to purchase the Bestway brand pool. The product was listed directly by amazon.com.tr at a price of ₺6,849. The representative told me the issue would be resolved and asked me to try again. However, just one min...
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