On November 28, 2025, I applied to the Opel Altunizade authorized service due to a crack that formed on the windshield of my Opel Corsa after a small stone bounced off a truck and hit the glass. Both my mandatory traffic insurance and my comprehensive insurance are provided through Anadolu Sigorta, and my policy clearly states that the first windshield replacement is free of charge. When I went to the authorized service, I filled out a claim form and was told that if the part was available in Istanbul, the windshield would be replaced within 3–4 business days, and if it was not available, it would be sourced from Izmir and replaced within 13–15 business days.
However, today is December 22, 2025, and despite nearly one month having passed, I have received no information or update. If I had not followed up myself by sending messages or checking through the mobile insurance app, I would not have been able to learn anything about the process. When I tracked the process on my own, I found out that the insurance company had already given repair approval on December 19, 2025. Despite this approval, the Opel Altunizade authorized service informed me that the windshield would be coming from abroad and that the delivery time for the part could take 1.5 to 3 months.
The part in question is only a windshield, and mentioning waiting times of up to four months for a simple windshield replacement is completely unacceptable. I need to use my vehicle actively, and driving in traffic with a cracked windshield causes constant concern that the glass could shatter completely at any moment. For both my safety and to prevent further inconvenience, I request that my windshield replacement be completed urgently and within a reasonable timeframe.
Being kept waiting for such an extended period for a simple windshield replacement, being left to follow the process on my own, and being effectively left without support represents a serious disappointment and consumer grievance in terms of the cooperation between Anadolu Sigorta and Opel.
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