On August 20, 2024, when my ordered blue 2024 Opel Combo Ultimate was delivered from Istanbul Opel Gülan Service, I noticed a burn-like damage of 3-4 cm on the left front dashboard. The service claimed that the damage was Opel's responsibility, that it occurred during transit, and was not their responsibility. They informed me that if I wanted a new car, I would have to pay the new, higher price. They suggested I contact Opel headquarters, as they would resolve my issue. I called Opel headquarters, filed a complaint, and had a case opened. In this situation, I have been inconvenienced. Even though I said I would accept a discount, no one helped. I am waiting to see how this issue will be resolved urgently.
Unfortunately, a traffic accident with minor damage occurred on January 09, 2024, involving my Opel Corsa vehicle, which I bought in November 2023. Regrettably, this marked the beginning of events more traumatic than the accident itself, forming the basis of my complaint. My vehicle, covered by insu...
In May 2024, I brought my vehicle to Opel Erdemir, an authorized Opel service center in Beylikdüzü, Istanbul. They diagnosed a fault in the sensor related to the collision prevention and lane keeping system and informed me that the part would cost ₺25,000 and arrive in about a month. I paid ₺10,000 ...
On June 28, 2024, I fully paid for and ordered an Opel Mokka from Asal Otomotiv. The dealer promised delivery within 7-10 days, but this didn't happen. They informed me the issue was with Opel Turkey. My first contact with Opel Turkey's customer service was on July 3. On July 5, Ms. Mevsim responde...
On 20-12-2024, I received my brand new Opel Mokka vehicle from Istanbul Opel Focus and saw that some of its functions were not working when I was returning home. I called the sales representative immediately and told them that the blind spot warning system, adaptive cruise control, the doors did not...
On 06.03.2023, I had an accident with my Opel Crossland vehicle at 3000 km, for which the other party was 100% at fault. Although the authorized service said it would deliver it within 5 weeks, I had to receive the vehicle with missing parts 3.5 months later. Although Opel has a guarantee of providi...
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