I purchased a brand-new Opel Mokka GS from the dealership in July 2024, and just two months later, the roof paint began to peel. After submitting a complaint to Opel, I was informed that this is a known chronic issue. They offered me a repair and compensation of ₺90,000 for the loss in value. However, I have learned that owners of lower model vehicles have been offered ₺140,000. When I asked Opel to increase their offer, they responded with an updated amount of ₺95,000. Offering less compensation for a newer and higher-end model compared to older, lower-tier vehicles is a clear double standard. Additionally, the process has been moving at a frustratingly slow pace, and my issue has remained unresolved for over eight months. I am sharing this to inform all relevant parties.
Hello, I'm having a big problem with my brand new Opel Mokka, which I bought in September 2023. Within a few months, the roof paint started peeling. On August 17, 2024, I took the automobile to the Diyarbakir Odabaşı Opel store. They took images of the roof and opened a file. We're now waiting for t...
In October 2023, the black paint on the roof of our brand-new 2023 model Mokka, which we purchased from the Opel dealer, began to flake off shortly after we bought it. When we reported the issue to the service center, they offered to repaint the entire roof and compensate us with ₺90,000 for the los...
I own a 2022 Opel Crossland, and while the vehicle was still under warranty, the roof paint began to peel. I contacted Opel customer service, and after evaluation, they offered a compensation protocol including a ₺90,000 loss of value and the option to repaint the roof. I decided not to proceed wit...
I purchased a 2024 Opel Mokka with the confidence that comes from a global brand. But within just six months, the roof paint began to peel—a serious issue for such a new vehicle. Shockingly, after doing some research, I discovered that this is a common problem for Mokka owners. However, when I took...
I purchased a brand new Opel Astra 1.2 Turbo Elegance in 2023, and within the first year, I noticed paint peeling on the roof. Upon taking it to the service center, it was determined to be a manufacturing defect. Although I requested a replacement under my consumer rights, Opel offered to repaint th...
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