On June 28, 2024, I fully paid for and ordered an Opel Mokka from Asal Otomotiv. The dealer promised delivery within 7-10 days, but this didn't happen. They informed me the issue was with Opel Turkey.
My first contact with Opel Turkey's customer service was on July 3. On July 5, Ms. Mevsim responded, stating the car had cleared customs and was undergoing quality control, promising an update on delivery.
After receiving no further information, I called again on July 10, requesting a delivery date and a courtesy car. On July 12, Ordu Ateş dealership contacted me about the courtesy car, but I realized the situation wasn't being taken seriously when they suggested a dealership 1000 km away for a car I purchased in Istanbul.
Despite calling Opel Turkey again on July 16, 18, and 20, 2024, I've received no updates on delivery or the courtesy car.
Due to this delay, we've had to extend our car rental, incurring additional costs. We've also lost interest on our ₺1,330,000 payment made on June 28, and are losing days on pre-paid insurance and kasko.
After 23 days without a confirmed delivery date, we suspect there might be mechanical or body issues with the car. We advise potential Opel buyers to be cautious, avoid paying for unavailable cars, and insist on contracts with penalty clauses.
In short, buying an Opel has been disappointing. Don't be misled by prices and act hastily.
In May 2024, I brought my vehicle to Opel Erdemir, an authorized Opel service center in Beylikdüzü, Istanbul. They diagnosed a fault in the sensor related to the collision prevention and lane keeping system and informed me that the part would cost ₺25,000 and arrive in about a month. I paid ₺10,000 ...
On 20-12-2024, I received my brand new Opel Mokka vehicle from Istanbul Opel Focus and saw that some of its functions were not working when I was returning home. I called the sales representative immediately and told them that the blind spot warning system, adaptive cruise control, the doors did not...
Unfortunately, a traffic accident with minor damage occurred on January 09, 2024, involving my Opel Corsa vehicle, which I bought in November 2023. Regrettably, this marked the beginning of events more traumatic than the accident itself, forming the basis of my complaint. My vehicle, covered by insu...
I own a 2022 Opel Mokka 1.2 t gsline car. In July 2022, I took delivery of my new vehicle from the dealership. After one year, the leather on the back of the headrests began to discolor slightly. This discoloration gradually increased, and it appeared in the headrests of five seats. I called Opel Tu...
First of all, I would like to convey to you that I am very satisfied with the dealer or sales consultant I purchased from. The source of my problem is your brand. My reason for waiting until now is my respect for my dealer and sales consultant, but you have even pushed this limit. I bought a mokka ...
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