I Was Misled by Opel About Grandland Charger

Do not buy a vehicle from the Opel brand! On May 15, 2025, I purchased an electric Grandland GS model with chassis number VXKKCZKZ1S60… from Opel’s authorized dealer Doğu Otomotiv in Van. Since electric vehicle technology is still new in our country, I did thorough research on opel.com.tr before making the purchase. Compared to other brands, I chose this vehicle because of its features and price advantage. The official catalog on Opel’s website clearly stated that the vehicle comes with an “11 kW onboard charger (OBC)” and a “Mode 3 Type 2 charging cable (AC).” To confirm the accuracy of this information, I contacted Opel customer service in writing. The representative clearly confirmed in writing that these items were included with the vehicle—these conversations are attached. I also called their customer service line at 0850 399 67 35 and received the same confirmation verbally. However, when I went to pick up the vehicle, the charger was not provided. The dealer simply said, “You already reviewed the car online; we only discussed the price,” and refused to take responsibility. I was advised to follow up with customer service again. I did so and was told a request was opened and I would be contacted shortly. I was called three times on different days and told my file was being reviewed. However, after 10 days without a proper response, I called back and was told the case had been closed due to them not being able to reach me—despite the fact that I received no calls or emails. This excuse is completely false. I went to the Opel dealer with the online catalog and my written conversations. They acknowledged I was right and submitted a written statement to Opel explaining that I bought the car based on the website information and should receive the charger. Yet later, I was contacted again by customer service in a rude and dismissive manner and told, “Your case is closed, the charger will not be given.” Opel’s failure to fulfill both written and verbal commitments has seriously damaged my trust in the brand. Now, I’m worried I’ll face similar issues in the future, such as with the vehicle’s battery warranty. I no longer have any confidence in Opel. Dear Xolvie team, I request your support in having the 11 kW charger, which should have been provided with my vehicle, delivered to me. Otherwise, I will pursue my rights through the Consumer Arbitration Board and legal channels.