Omix X7 Has a Chronic Ghost Touch Problem

I am writing regarding a long-standing issue with my Omix X7 smartphone and the difficulty I encountered when seeking warranty service.

I purchased my Omix X7 in September 2024 and have been using it in Antalya. Not long after purchasing the device, it developed a chronic ghost touch problem. The screen registers touches on its own, opens and closes applications without my input, and makes the phone extremely difficult to use.

This issue has continued for approximately one year and has become significantly worse in recent months. The device is now almost impossible to use because of the constant unintended screen activity.

A few days ago, I visited the KVK Authorized Service Center to have the phone repaired. I explained that I had lost my warranty certificate and requested that the warranty status be verified using the phone's IMEI number. However, I was informed that they could not check the warranty of Omix devices through the IMEI and that no service could be provided without the warranty certificate. I was turned away without being offered any alternative solution.

I believe it is unreasonable for a warranty claim to be rejected solely because the warranty certificate is missing, especially when the device's warranty status should be verifiable through its IMEI number, purchase records, or purchase date.

I respectfully request that the long-standing ghost touch defect on my Omix X7 be evaluated under the warranty and repaired without any additional charge.

If the warranty certificate cannot be provided, I ask that my warranty eligibility be verified through the IMEI number, purchase date, or any other available records so that my case can be properly assessed.

I also request that the necessary action be taken to restore my phone to full working condition and resolve the inconvenience I have experienced.

Thank you for your attention to this matter. I look forward to your prompt response and a fair resolution.