I own an Oppo Reno 7 phone. Since the day I bought it, I've been experiencing a persistent issue: whenever someone calls me, my phone either shows the line as busy or unreachable, even though it's in my hand and active. Similarly, when I try to make calls, they don't go through either. This problem has persisted since purchase. I've taken it to the authorized KVK service center in Bakırköy three times. However, they haven't addressed the issue properly, merely resetting the software and returning it the same day, claiming it's fixed. On June 7, 2024, I requested a "replacement" as I no longer wished for repairs. I handed in the device on Saturday at 11 AM, and they claimed it was ready by around 4 PM. Despite not working hours, they reset the phone and returned it falsely claiming it was fixed. I've escalated the matter to Oppo's global headquarters abroad. I've also notified Consumer Rights and CİMER (Presidency of the Republic of Turkey Communication Center) about the issue, stating my intention to resolve it through official channels. Despite numerous attempts and over a year of facing this issue, the service center has shown no interest in resolving it. Should I wait for the warranty to expire? I'm now taking this matter to Consumer Rights and CİMER for resolution.
I own an Oppo Reno 5 Lite phone, and I took it to the KVK service for battery and earpiece issues. To my dismay, they refused to honor the warranty, claiming that the manufacturer didn't accept it. What a waste of money! Oppo is nothing but regret. They even said the phone's casing was crooked. They...
My Oppo Reno 5 Lite phone is stuck in 'recovery' mode and won't respond to any commands. So, I took my device to the authorized KVK Bakırköy service because it's under warranty. But as soon as I left the service, the representative asked me to pay 1404 TL for supposed scratches on the phone, without...
I bought the Oppo Reno 11 FS just a month ago from Vatan Bilgisayar in Marmaris, expecting reliable performance based on both my past experience with the brand and recommendations for this specific model. Unfortunately, I’m extremely disappointed. The phone lags on nearly every action—whether I’m op...
Hello, I purchased an Oppo Reno 13 F from Teknosa on June 29, 2025, and I’ve been facing severe problems with it from day one. During phone calls, either the audio cuts out entirely, or I can't understand what the other person is saying due to garbled or missing sound. This is a critical function fo...
On October 8, 2024, I delivered my Oppo Reno 6 phone to your Ortaköy service center for battery and freezing issues under service form TR04-014R241008001. Today, October 26, 2024, I collected my device from the same service center. I was informed that the battery had been replaced and the service wa...
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