Omix MixPods Pro Stopped Working and Customer Support Is Unresponsive
I was recently gifted an Omix MixPods Pro. About 3-4 weeks ago, it stopped working. The box only includes a guideline and some sort of warranty as part of the documentation. I sent an email to the address provided in the document, but I have not received any response yet. I also tried reaching out through their website, but it wasn’t helpful as there was no proper contact option for technical support. The lack of customer service is frustrating and makes it hard to resolve the issue. I want my MixPods to be either repaired or replaced, as I expected better support for a product like this.
Dear User, First of all, we would like to thank you very much for sharing your feedback and requests. We will be happy to assist you during your complaint process. Regarding the issue, our Customer Representative has contacted you through your registered contact information to provide detailed information about your problems/requests. Thank you for taking the time to help us improve our service quality. We want you to know that we place great importance on the feedback/complaint process. We sincerely believe that every complaint will further develop us and our processes. For support and information, you can also reach us via our email address and our customer line between 09:00 - 18:00 on weekdays. Best regards, OMIX Turkey
