For the past three weeks, my Oppo Enco Air wireless earbuds have had a persistent problem: no sound is coming from the right earbud. I purchased the product from a BİM store, and until this issue began, it was functioning normally. To fix it, I tried resetting the earbuds and cleaning them carefully, but the problem remains unresolved.
I attempted to reach Oppo customer service several times, but either the call was disconnected or nobody answered. This lack of support is very frustrating. I still have the invoice and warranty document for the product, although they are not currently with me. Given that the fault is continuous and has not improved despite troubleshooting, I believe this is a hardware issue.
I request that Oppo urgently repair or replace my faulty earbuds. A product that stops working after such a short time is unacceptable, and I expect quick assistance to resolve this problem without further delays.
For about 3 months, there has been no sound coming from the right side of my Oppo Enco Air model earphones. I purchased the product from the BİM store on Kızlarpınarı Street in Keçiören, Ankara, and paid by credit card. To fix the issue, I reset and cleaned the earphones, but it did not improve in any way. Also, despite trying to contact customer service multiple times, either the call is hung up on me or it is never answered. I have the invoice and warranty certificate for my product, but I do not have them with me right now. My earphones have a 2-year warranty.
Because the problem is persistent and permanent, I request repair or replacement as soon as possible. Additionally, since I am having serious trouble reaching customer service, I especially request that you contact me. I expect my issue to be resolved urgently. And the problem of no sound coming from the right side of the earphones is not only with me; I found many complaints about this on the complaint site, and solutions and responses were provided to them, but I was not even contacted. I called many times, could not reach anyone, and when I complained, I did not get any response.
I purchased the Oppo Enco Buds 2 Bluetooth earbuds less than a year ago, and initially, they worked perfectly. However, I am now experiencing a serious issue with the left earbud—it suddenly produces almost no sound. Just a few hours ago, the earbuds were functioning without any problems, but now th...
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I sent my Oppo Enco W51 model headset to your contracted Bakırköy KVK Technical Service on 18.09.2023 for filter cleaning. My headset is broken, but this is not the reason I sent it. I previously received this service from other KVK services, and only filter cleaning was done and sent without paying...
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