I used Omio to book a bus ticket from London Victoria Bus Station to Guildford, Surrey, on 25/01/2026 with the reference number PTSSR031. After booking, I needed clear information about the exact final stop location of the bus in Guildford and contacted Omio’s help system for this. However, instead of a clear and direct answer about the final stop, I kept receiving vague and unhelpful replies from the help app. The responses never properly addressed my simple question about where the bus would finally stop, which caused unnecessary confusion and a significant waste of my time. I expect Omio to provide clear written confirmation of the exact final stop location for this journey and to improve their help system so that simple and essential questions like this can be answered directly and accurately in the future.
On November 15, 2024, I booked a 10:30 PM Omio bus from Marseille to Barcelona, but I have now been waiting for over six hours, and the bus never showed up. To make things worse, the bus station closed at 1:00 AM, and we were forced out onto the street in the middle of the night with no assistance. ...
For about two weeks, I have been trying to purchase a train ticket from Amsterdam to Brussels for January 3, 2026 through Omio. There is a significant difference between the price shown in the app and the price displayed on the payment screen. When I reach the final step, a warning appears saying “O...
I booked a Rome to Florence bus ticket for January 26, 2025, through Omio, and I paid extra for the cancellation and change option. However, when I tried to cancel, I was told that the ticket is non-refundable, even though I specifically paid for a flexible fare. I contacted Omio’s customer service...
I booked a Paris to Amsterdam ticket for January 28, 2025, through Omio, thinking it was a reliable platform. However, my ticket was suddenly canceled, and despite paying in full, I was told that Omio is in a legal dispute with Eurostar. Why am I, as a paying customer, being affected by this? It ha...
I booked a 6-person ticket on Omio for August 23 at 08:54 and even paid extra for seat selection. However, despite plenty of available seats in 6-person wagons, Omio split us into two different wagons, completely ignoring our reservation preferences. Since this booking is unusable for us, I decided...
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