Omio Travel Service, Not Very Smart

I used Omio to book a bus ticket from London Victoria Bus Station to Guildford, Surrey, on 25/01/2026 with the reference number PTSSR031. After booking, I needed clear information about the exact final stop location of the bus in Guildford and contacted Omio’s help system for this. However, instead of a clear and direct answer about the final stop, I kept receiving vague and unhelpful replies from the help app. The responses never properly addressed my simple question about where the bus would finally stop, which caused unnecessary confusion and a significant waste of my time. I expect Omio to provide clear written confirmation of the exact final stop location for this journey and to improve their help system so that simple and essential questions like this can be answered directly and accurately in the future.