OkCupid won’t let me reset my password due to a glitch, how can I recover my old profile now?

First, make sure you're typing the right email address that's linked to your account. You can get a reset link at okcupid.com/lostpassword. If you don't see the email, check your spam or junk files.

If the problem still happens, try using a different browser or device to access OkCupid or a private browsing window. These steps have helped other users get around problems. ​

If you're still having trouble, your account may have been destroyed because it hasn't been used in over two years, or there may be some other problem stopping you from getting in.

Should this happen, you can email [email protected] or make a request at okcupid-app.zendesk.com/hc/en-us/requests/new.

Give as much information as you can, including your billing information if you had a paid contract.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.