I purchased a 3-month membership with Novakid, which included 4 group speaking practice lessons as a bonus. However, during the group lessons, the slide materials never loaded, leaving my child unable to see the lesson content. As a result, the lessons were completely unproductive and a waste of time.
When I reported the issue during the lesson, I was told the support team would respond in 2-3 hours. By the time they replied, the lesson was already over, and their response was generic, suggesting a speed test or basic troubleshooting. Despite having a good internet connection and accessing the system through their recommended link on a computer, the issue persisted.
Novakid’s focus seems to be on dismissing complaints rather than resolving them. I demand proper compensation for the missed lessons and a functional system that prioritizes customer satisfaction. This experience has been deeply frustrating and disappointing.
I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...
Today, I logged into Novakid to schedule lessons for my son, which I had already paid for in full. However, when trying to set the class time, a message appeared stating I needed to repurchase the lessons. To my shock, all the lessons I painstakingly saved for—sacrificing other essentials for my chi...
Two weeks ago, I purchased individual English lessons for my daughter through Novakid. Despite clearly selecting one-on-one sessions during the sign-up and payment process, we’ve been directed exclusively to group classes from the very beginning. This is not what I paid for, and every month Novakid ...
I scheduled a trial lesson for my daughter with Novakid, and she was very excited. The platform kept sending me messages and emails leading up to the session, but just three minutes before the lesson was supposed to start, the teacher canceled it. This was incredibly disappointing, both for me and m...
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