I have been using the Novakid app for my child for some time. While I am generally satisfied with the educational content, I am experiencing serious issues with the payment system and customer communication. I initially started a 12-month subscription with automatic payments, but when the system began charging my card twice per month, I was forced to cancel the automatic billing.
After canceling auto-pay, the “solution” offered to me was that I would need to make manual payments each month. However, under manual payment, there are two different subscription options — 6 months and 12 months — and I am expected to carefully check and select the correct one every single month. The system provides no safeguards in this regard. If the 6-month package is selected by mistake, there is a price difference of approximately $7 per month, and this risk is placed entirely on the user.
Despite contacting support regarding this issue, I have not received any concrete solution for over 40 hours. Communication has been extremely inadequate; it feels like I am speaking to a robot rather than a real person. Instead of resolving the issue, responsibility is being shifted to the customer.
My request to Novakid is to reinstate my subscription under the original 12-month structure and provide a secure and transparent system that allows me to make consistent monthly payments under a single fixed plan, without having to manually correct the selection each month. Additionally, I request that the payment interface and customer support processes be redesigned to protect users, ensure clarity, and prevent similar issues from happening in the future.
When I signed up for Novakid, it clearly stated that there was a 14-day free cancellation period. I intended to try the service for a month first, just to see if it was the right fit. However, without my clear consent, they signed me up for a 6-month automatic payment plan. Now, I can’t reach anyon...
I purchased the Novakid Standard Package but later attempted to switch to the Premium package as the teachers assigned did not meet our expectations. However, the system did not process the upgrade correctly. Instead of transitioning my membership, it added an additional six-month Standard Package, ...
I have had a membership with Novakid for the past three months. However, this month I have started experiencing numerous issues. Because my card details changed, the automatic payment for our speaking practice subscription could not be processed. I then made the payment manually. After making the p...
The ongoing communication issues I have been experiencing with Novakid have still not been resolved. In addition, on February 1, 2026, two of my scheduled lessons were automatically canceled in the system without my approval. While my subscription was still active, these planned lessons were cancele...
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