The ongoing communication issues I have been experiencing with Novakid have still not been resolved. In addition, on February 1, 2026, two of my scheduled lessons were automatically canceled in the system without my approval. While my subscription was still active, these planned lessons were canceled without any prior notice, negatively affecting both my child’s schedule and our family’s plans.
I contacted Novakid through the chat support system regarding this issue; however, my problem was not resolved, and I did not receive a clear or satisfactory response. This situation has only worsened the communication problems that have existed from the beginning and has left me feeling that I have no reliable point of contact.
I request that the two canceled lessons be refunded to me either financially or as restored lesson credits. Additionally, I ask that a proper and responsive support channel be provided so that I can reach someone who can genuinely assist me if I experience issues in the future.
I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...
In the last month and a half, my scheduled English lessons with my 6-month Novakid subscription have been consistently canceled, forcing me to continually reschedule. The ongoing interruptions have created significant difficulties in achieving any level of consistency or advancement in the lessons. ...
I want to cancel my Novakid membership, but it’s impossible to reach anyone for assistance. My child did not enjoy the lessons, and we can’t book the teachers we want when we want. This platform does not deliver on its promises, and now I’m stuck with a membership I don’t want. Customer service is c...
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