On Friday, December 12, at around 4:50 PM, I called the Pandora store at Gordion Mall in Ankara to reserve a sun and moon charm that I had been trying to purchase for nearly three months. However, the attitude of the store employee on the phone was extremely disrespectful, and during the conversation, they hung up on me. Being treated this way while simply requesting information and a reservation for a product I had long been interested in was both upsetting and damaging to my trust in the brand. From a global brand like Pandora, I expected at least basic courtesy and professional communication from its staff. Regarding this incident, I request that a proper investigation and warning be issued to the employee who hung up on me (Mr. E*), and that I receive a clear and direct apology from store or brand management. I have never experienced such behavior from any store or brand before. I will never enter your stores again. As far as I am concerned, this brand no longer exists.
One of my students' parents bought me a gift from Pandora on June 2nd, which I received on June 14th. Due to the intervening holiday, I couldn't go for an exchange immediately. On June 21st, I visited your Ankara Armada branch (the product was still in its original, unopened box). The sales associat...
I purchased a Pandora You & Me ring on June 13, 2023, with high expectations for its quality and durability. However, I'm deeply disappointed to report that the ring started tarnishing just two days after I began wearing it, barely a week after the purchase. This rapid deterioration in quality is co...
I purchased a product from a Pandora store, and at the time of purchase, no one informed me of the return policy. When I attempted to return the item the following day, I was met with indifference from the staff, a stark contrast to their attentiveness during the sale. They refused to process the re...
I purchased a Moments Open Bangle bracelet from Pandora , with the invoice dated 16.08.2024. One of the stoppers has fallen off. On 03.06.2025, I visited the nearest Pandora store to my home, which is Istanbul Buyaka Pandora, to ask what could be done about the issue. A store assistant took the item...
On November 28, 2025, I went to the Swarovski store located in Espark Mall to have the strap of my pink Matrix Bangle watch adjusted. Even though my watch is under warranty, the store staff showed no interest in my request to have the strap shortened and told me they would not perform the service. T...
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