Nissan Juke: Crisis of Spare Parts and Quality Issues
I purchased a brand-new Nissan Juke Platinum from Gulan Nissan Otomotiv about three weeks ago. I hit a curb today and accidentally damaged the back left tire. The tire began to lose air when it ruptured just above the heel area. The incident also resulted in rim scratches. I contacted several dealers, including Bostancioglu and Gulan, in search of a new tire and rim. Unfortunately, neither the tire nor the rim could be found. I decided to use a mini spare tire with a speed limit of 80 km/h. I searched Nissan and Bridgestone dealers but couldn't find the exact 215/60R17 92H T005 tire I needed. Nissan stated that the parts would be delivered from abroad in 3-4 weeks. However, driving at 80 km/h on highways is dangerous. The lack of adequate spare parts in Nissan's inventory, as well as the inconvenience this causes in terms of safety and service, is intolerable. I believe that dealing with such problems in European or American contexts would require a different approach due to stricter regulations and quality standards. This stock policy is a major disappointment for Nissan, and it may be the final straw for me as a customer.
Nissan is not even civilized enough to respond. I will never buy a Nissan again. Today, I am filing a complaint with the Ministry of Trade, stating that they do not provide spare parts for the products they sell and that they are causing a loss of foreign currency to our country.
Nissan continues to play games; it has been more than 2 weeks, and they cannot come up with a solution. Yet, what they need to do is very simple: they should go to Bridgestone and say, "I am sending vehicles to Turkey with this brand of tires, and you need to ensure the availability of these tires in Turkey," and Bridgestone will provide that. They can't even manage this. It's a shame. It's a serious disrespect and irresponsibility towards our country and our country's consumers. I have filed a complaint with CİMER. Hopefully, the company will be reminded of their responsibilities.
Nissan is passing the buck to its dealer, and there's nothing the dealer can do. Solving the problem is as easy as child's play for Nissan, but Nissan doesn't care about customer satisfaction and is only focused on sales. The customer-oriented approach of Japanese companies in the past seems to have ended, and they have become profit-driven through sales. How far can they go with an approach that is not human-centered?
Still no news from Nissan; they think they can close the issue by remaining silent. However, what they needed to do was very simple: they should have contacted the tire manufacturer to get the tires into their stock, but they couldn't even do that. Nissan again? Never!... Japanese companies didn't use to have such an approach; they have changed for the worse. By the way, a note for those planning to buy a Juke: the fuel consumption never drops below 16 liters/100 km in stop-and-go traffic on the Istanbul ring road.
