I ordered a front windshield for my 2017 Nissan Qashqai Platinum Premium from Nissan Vurallar Authorized Service and Dealer in Diyarbakır and paid a total of ₺46,443.00, including the camera part for the windshield, via internet banking transfer, keeping the receipt. After the order, the supply and installation process was unreasonably delayed. Although the windshield was replaced, the camera on it turned out to be faulty. I was told that the camera part would be supplied and I would be informed for installation next week, but no exact date was given and the process was left entirely uncertain. Despite repeatedly stating that I would be relocating on July 4 due to reassignment, no concrete solution was offered. This conduct clearly violates the provisions on defective service and breach of contract under the Consumer Protection Law and the Turkish Code of Obligations. The negligent approach of a dealer representing such an established brand as Nissan damages brand value and undermines customer trust. Due to the victimization, time loss, safety risk, and lack of communication I experienced, I request that the camera part be supplied and installed within no later than seven (7) days and that a concrete and written solution be provided to compensate for my grievance. Otherwise, I will exercise my legal rights by filing a case with the Consumer Arbitration Committee/Court, share my experience publicly, and file an official complaint with your brand’s Turkey distributor and headquarters abroad. I regret to see that this situation has gone beyond “delay” and reached the level of mocking the customer. I have completely lost my trust in the Nissan brand and request that the necessary action be taken urgently with a written response provided to me.
On 05.08, we required a windshield replacement for our Nissan Qashqai due to stone damage, which was approved by the insurance company, and the installation was completed on 28.08. During the process, no forms or documents were provided for us to sign or to note the existing damages on the car. Whil...
I am a proud owner of a Nissan Qashqai and I truly enjoy driving my car. On August 5th, 2025, the authorized service center diagnosed a ruptured turbo hose in the engine and informed me that it would be replaced under warranty. However, after one week, the part has still not arrived. Despite my repe...
In February 2025, I had a single-vehicle accident with my Nissan Qashqai and left it at the Nissan ATM Çorlu service center for repairs through my insurance. After the repair, I was informed that the two black wind grilles on the front bumper had been supplied incorrectly and that the correct parts ...
On October 12, 2024, after a test drive of a Qashqai at the Antalya Nissan Dealer, I made a down payment for the vehicle. I paid for extra services like window tinting, PPF coating, and ceramic coating. Once all payments were completed, I received the car with 16 km on it on October 23, 2024. Natura...
In September, I purchased a Nissan Qashqai from a dealership in Istanbul, and although the invoice was issued, the vehicle has still not been delivered. During the purchase stage, it was clearly stated both on the official website and in the showroom that the car would include features such as wirel...
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