My 2023 Model Nissan Juke 1.0 DIG-T 155 Platinum model vehicle, which I received as new from Nissan, broke down on the road with the warning "Engine Malfunction, Power decreased - Service Time" 2 days after receiving it. Meanwhile, the temperature gauge started to show maximum. Simultaneously, a strong smell of burning plastic was felt inside the vehicle and heavy smoke was observed coming from the hood. Following this warning, the vehicle was pulled aside and roadside assistance was sought. The vehicle was taken with a truck to the Technical Service. I was informed that a hole was detected in the part of the radiator facing the engine and that the radiator replacement would be done under warranty. As I stated in my conversations with Nissan customer services and dealers; I request the replacement of the defective vehicle that you delivered to me regarding the fault that occurred, and I do not accept the return of the relevant vehicle to me after repairing/replacing the parts. For 13 days, I have not received any response regarding my request. I demand immediate action.
On April 29, 2024, I bought a Nissan Juke zero km vehicle from Nissan Gerçek Automotive. The first malfunction of the vehicle occurred on the 20th day. While driving, the temperature gauge rose rapidly. I took it to the service and 2 days later they delivered it with "the faults were cleared and the...
I bought my Nissan Juke brand new from the dealership in 2024. A short time later, the vehicle was involved in a minor accident—just one wheel and its related components were affected. We had the car towed to the authorized Nissan service, where they told us some parts needed replacing and would hav...
I purchased my 2023 Nissan e-Power (license plate 19***593) and took it in for a routine oil change at 15,000 km on August 30, 2024. On the way, I experienced two e-power system failures, but the warning disappeared when I shifted to neutral. I dropped off my vehicle at the Nissan service center the...
I purchased a brand-new Nissan Juke, but I’ve been facing an unresolved startup response issue from the beginning. Now, I’m also dealing with a defective headlight problem, which I later found out is a known manufacturing defect. After waiting 15 days for a service appointment, I was told my car wou...
I recently purchased a Nissan X-Trail 2023 e-Power car. However, after just a short period of time, the vehicle experienced a battery failure, despite being relatively new with only 2,500 km on the odometer. The car has been in the service center for a month now, and I was informed that they are wai...
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