Nike Zoom Superfly 9 Elite Broken - Warranty Denial Over - 10-Day Delay
On March 20, 2025, I purchased a pair of Nike Zoom Superfly 9 Elite football boots from the Nike Factory Outlet at İzmir Optimum Mall. I used the shoes only six or seven times over five months, and during this short period, I encountered a serious manufacturing defect as the boots broke. When the issue occurred, I called Nike customer service, and they asked for my purchase date and invoice. I told them I couldn’t find the invoice, and they said the store could access it from their system. So, within two days, I took the product to the store. When I went there on Saturday, October 10, around 8:30 p.m., the cashier said they couldn’t accept the product because the six-month warranty period had expired by ten days. I proved my purchase with a credit card statement, and they found the invoice in the system but didn’t provide a copy—only a handwritten note. I live in Muğla, and since there’s no factory outlet here, the product has been sitting with me for a month. Customer service never informed me about the six-month period, and as far as I know, the warranty period in Turkey is two years. The cashier only told me to “go to the Consumer Arbitration Committee,” offering no solution. I’m disappointed and surprised that a global brand like Nike would show such indifference and lack of customer care just because of a ten-day delay. I want Nike to acknowledge the manufacturing defect in my product and approve a replacement. I expect a more considerate and solution-oriented approach from such a well-established brand.
