On May 20, 2025, I officially filed a complaint with the Consumer Arbitration Committee regarding the Nike Mercurial Superfly 10 Elite FG soccer cleats I purchased. These cleats, which are marketed and priced as premium footwear for professional players, suffered serious physical damage after being used only six times.
Specifically, the rear outer studs on both shoes broke off, making the cleats unusable. I returned the product to the Nike store in Eskişehir, where I purchased it, and requested an inspection under warranty. However, despite the clear defect, Nike blamed the issue on user error and rejected both my refund and replacement request.
This kind of failure—after such limited use—clearly indicates a defective product, not misuse. The brand’s refusal to accept responsibility for what is clearly a manufacturing flaw is unacceptable. For a company of Nike’s stature to sell cleats at this price point and not stand behind their durability is deeply disappointing.
As a result, I’ve taken legal steps to protect my consumer rights. I am publicly asking Nike to take accountability and either replace the product or refund the full amount paid.
To other customers: I urge you to be cautious with this product and to document and report any issues. We, as consumers, deserve better quality and respect. I will continue to share updates here as the situation develops. Let’s make our voices heard.
