On April 4, 2024, I purchased the Nike Mercurial Zoom Vapor 16 Pro FG cleats for 7,200 TL from the Barçın Nike store in Buyaka. I only used the product while playing football on a proper grass field. Within the first month, during the 3rd use, one stud broke, and by the 5th use, two more studs broke. In total, I was only able to wear the cleats 5–6 times, and I never used them for any other purpose.
I took the product back to the store to request a refund or exchange. After about 20 days of inspection, I was told it was “user error,” and my request for a refund or exchange was rejected. I also contacted Nike customer service, but they similarly stated that there was no production or material defect and that the problem was my fault. However, this product is designed specifically for football, and the fact that such a serious issue occurred in such a short time, under proper conditions, is unacceptable.
I was told the product had a 1-year warranty, and I paid 7,200 TL for it. I cannot accept that a product I could only use for 1 month is deemed free of manufacturing or material defects. I demand either a replacement product or a full refund.
On May 20, 2025, I officially filed a complaint with the Consumer Arbitration Committee regarding the Nike Mercurial Superfly 10 Elite FG soccer cleats I purchased. These cleats, which are marketed and priced as premium footwear for professional players, suffered serious physical damage after being ...
Complaint (Translated and Rewritten in American English): On December 22, 2025, I purchased a pair of Nike football cleats for my son from the Ankara Cepa Nike store, paying ₺1,000. Shockingly, after just the fourth wear, one of the studs on the left shoe broke off. What’s even more frustrating is t...
On March 20, 2025, I purchased a pair of Nike Zoom Superfly 9 Elite football boots from the Nike Factory Outlet at İzmir Optimum Mall. I used the shoes only six or seven times over five months, and during this short period, I encountered a serious manufacturing defect as the boots broke. When the is...
I purchased a pair of Nike Vapor cleats for my son approximately 6 months ago. Despite using them only on artificial turf and indoor fields, several of the studs broke or fell off. When I sent the cleats in for inspection, Nike replied that the issue was due to user error. This is unacceptable. I ha...
On September 22, 2024, I purchased a pair of Nike Jordan (FQ8162-142-6.5Y) from the Nike store in Acity Ankara. After only one month of use, the edges of the shoes started deteriorating, showing visible material damage. On December 28, 2024, I submitted a consumer complaint form (No: 148721) to the...
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