Only 2 weeks and 3 days back, I purchased a pair of shoes from the Nike store at Adana Real Mall without checking them, relying on the brand. After three days, I realized they were not working properly. I returned them to the store, and the staff verified the problem. They specifically noted on the exchange form that a manufacturing defect was present and an exchange was required. Two weeks later, I got a call from the store today, but unfortunately, they denied my exchange request. The store employee informed me that the shoes would be delivered on Monday and mentioned that I could contact the Consumer Arbitration Board with my receipt if needed. When I inquired about the omission of our second inspection, the store employee responded, "We are aware of the results, so I recommended proceeding directly to the Arbitration Board." Now, even though I trust the Nike brand, I'm stuck handling a faulty product. I have been left to handle this defective item by myself. It's up to you to decide. I would like to address an issue.
I sent my Nike shoes for inspection due to defects, and on June 22, I received an email confirming that my refund was approved. However, it’s now been three months, and I still haven’t received any refund. Despite repeated follow-ups, Nike claimed the payment was made and even sent me a refund recei...
On August 29, 2023, I bought a pair of Air Jordan shoes from the Nike store at İzmir Optimum. After approximately five months of use, I experienced the unfortunate problem of the product unexpectedly tearing apart. Even though the cashier assured me of a two-year warranty at the time of purchase, I ...
I bought 2 pairs of Nike shoes, which quickly became deformed. One pair had detached side glues, while the other had leather tears. Both pairs were worn by two different people and became deformed as a result. I took both pairs to the store for inspection twice, and both times they said it was due t...
On March 20, 2025, I purchased a pair of Nike Zoom Superfly 9 Elite football boots from the Nike Factory Outlet at İzmir Optimum Mall. I used the shoes only six or seven times over five months, and during this short period, I encountered a serious manufacturing defect as the boots broke. When the is...
Four months ago, I paid 3,700 tl for a pair of Nike shoes at the Capacity Nike (Barçin Spor) store. Unfortunately, the inside of the left shoe developed a significant tear. I went back to the store where I bought them, but after an inspection, they told me they couldn't help. Frustrated and duped, I...
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