I placed an order for a pair of shoes worth around 3000 TL on Nike.com on July 2nd. According to the Nike website, it reached the destination country on July 6th. However, when I clicked on the shipment tracking link on the Nike website, it redirected me to the page of a company called Pts. When I tracked the shipment there, my address appeared correct. However, it seems that they also collaborate with domestic courier companies like Yurtiçi Kargo and Jetizz for distribution. When I was redirected to jetizz.com with the tracking code on the Pts page, my address, which is Bursa, appeared as Sivas. Realizing this on July 8th, I contacted the Pts officials. They told me to call them again on Monday, July 10th. When I called them again on Monday, there was confusion in their system. They said they had changed the distributor to Yurtiçi Kargo. However, as of today, July 11th, it shows that our package has been delivered. Just now, when I spoke with the Nike.com representatives, they mentioned that the shipment codes provided by Pts to Nike.com also did not match. This level of incompetence is unbelievable. I have been shopping online for years and have never experienced such nonsense. I want my problem to be resolved as soon as possible.
I recently purchased new shoes from the Nike website and am currently waiting for PTS Cargo to deliver them to me in Izmir. Nonetheless, much to my dismay, not a single piece of information about the shipment can be found. I have no idea whether or not the shoes were returned, nor do I know where th...
The order I placed on Nike.com on 27.04.2023 was sent to me through the international pts logistics company, through the Scotty company in Turkey. The cargo, which went out for distribution on 04.05.2023, still had not arrived on 05.05.2023. When I called Scotty, it was explained that first the carg...
NIKE is unable to deliver a purchased product (order code : 90010168706990) that had past Istanbul customs 22 days ago. I can't get a proper/satisfying answer from the customer relationship office in Turkey. Their tracking system makes it impossible to get a refund before they find out where the mis...
I sent my Nike shoes for inspection due to defects, and on June 22, I received an email confirming that my refund was approved. However, it’s now been three months, and I still haven’t received any refund. Despite repeated follow-ups, Nike claimed the payment was made and even sent me a refund recei...
Since July 12, I've been trying to get my Nike order from Pts Express, but there's still no sign of my package. They said they would send it on July 19, but the tracking shows that it has been sent back. When I try to get in touch with their customer service, I wait for hours and no one answers. It'...
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