I Experienced Sole Cracking After Wearing My Nike Cleats Only 3 Times
About a month and a half ago, I purchased a pair of Nike cleats from your store located at Capitol Shopping Mall in Üsküdar, Istanbul. Despite wearing the cleats only three times in total, the sole has already cracked. This is extremely disappointing and unacceptable coming from a globally trusted brand like Nike.
I immediately reported the issue to customer service, expecting at least a follow-up or guidance on what steps would be taken to resolve this clear product defect. Unfortunately, I have not received any response, which only adds to my frustration. I spent good money on these cleats believing they would be reliable, but instead I feel let down by both the product and the service.
I respectfully request that Nike take responsibility and offer a proper solution—whether it be a refund, replacement, or at the very least, acknowledgment of the issue. I hope this is addressed urgently, as no customer should have to go through this kind of experience with such a reputable brand.
