PDF Guru Refund Request For April And May
I started a free trial with Pdfguru on 25/03/26 and, after using it briefly, I cancelled the subscription during the trial period. Despite this, I was charged $49.99 for April and another $49.99 for May as subscription fees. I only noticed these two charges on 01/05 when I reviewed my bank statement. Since I had already cancelled the subscription and did not intend to continue as a paying user, I consider these charges to be unauthorized. I request that Pdfguru provide a full refund of the $49.99 charged for April and the $49.99 charged for May as soon as possible.
Hello Yee, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the two $49.99 charges for April and May following your trial sign‑up on 25/03/26, especially since you had already taken steps to cancel during the trial period. We fully understand your distress upon noticing these transactions on your bank statement and your clear request for a full refund of both $49.99 charges (totaling $99.98). Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to carefully re‑examine your account, verify your cancellation history, and help resolve this issue as quickly as possible. Please contact our dedicated support team directly. In your message, please include: - The email address associated with your PDF Guru account. - The first 6 and last 4 digits of the card used for the transactions. - Receipts or bank statement screenshots showing the two $49.99 charges for April and May. Once we receive these details, we will locate your account, review your file thoroughly, verify the status of your cancellation, and assist you promptly with the refund process. We look forward to hearing from you so we can address your case. Best regards, PDFGuru Team
