Nescafe Gold Caused Stomach Issues, Customer Service Ignored Refund

I purchased 8 units of Nescafe Gold 100g from Migros, but to my dismay, upon consumption, it caused severe stomach burning for everyone at home. I promptly contacted your customer support to report the issue. Exactly one month ago, on February 1, 2024, I sent the product for necessary analysis. I was assured over the phone that the product had been examined, the problem identified, and that all 8 units would be sent to me shortly. You can find the relevant document attached. I also sent my Migros receipt to your staff via WhatsApp. However, a full month has passed, and despite contacting your Customer Support line on three separate occasions to inquire about the shipment, unfortunately, due to the indifference of your customer service, the products have still not been delivered to me.

Unable to use the purchased products and with no instant coffee left, I reluctantly had to buy instant coffee again two days ago. As a result of the incompetence of your customer service, this time, I chose to purchase 8 units of Jacobs Monarch Gold instead of your brand. I must sincerely inform you that Jacobs Monarch Gold, compared to your brand, offers a significantly tastier and richer aroma. I am torn between being angry or thanking your customer service for facilitating this situation.

Please be informed that all my conversations can be verified from your records. You may instruct your customer service department not to rush and, if necessary, to add another month to the existing delay. By doing so, they can continue to lose thousands of loyal customers like myself. Regards, Korhan Ö*****