During the pandemic years, being homebound, I eagerly purchased your Nescafe Gold coffee machine, specifically for its Bluetooth feature. However, after some time, when I needed to reinstall the program due to formatting my phone, I couldn't find your app on Google Play. Upon contacting you, I learned that the app had been withdrawn from the Turkish market. This situation indicates that the product I purchased falls under faulty product coverage.
I request an official document or email confirming the withdrawal of the relevant app from the Turkish market and ask for my inconvenience to be resolved by replacing the product with one of your higher-end models.
I purchased a filter coffee machine on December 3, 2023, through Trendyol. After regular use, the product became faulty and I sent it to the authorized service under warranty. The official technical report stated that the product qualifies for either a refund or a replacement. Based on this, I conta...
Hello, I have been consuming Nescafe classic granulated coffee for many years, but in recent years, the change in coffee content and the decrease in the caffeine value in it have disturbed me a lot. I experience fatigue after drinking. I request you to examine the coffees you offer for sale in Turke...
On 10.05.2025, my Delonghi coffee machine (ECAM310.80. SB), which I bought from Teknosa Forum Istanbul store, gave an error after just a few uses and now no operation can be done. When I call customer service, they insist that the product should be sent to the technical service. I preferred the Delo...
I bought the Delonghi Magnifica Plus coffee machine on 09/19/2024. My product had problems turning itself off and on. The authorized service diagnosed an electronic fault. I was called by the Delonghi Turkey distributor and they stated that they could not do it because they could not supply the part...
I bought a Nespresso Vertuo Next in France in 2021 and recently moved to Türkiye. Yesterday, the button on the machine suddenly stopped working, and the light on the button no longer turns on. I called the customer service center, only to be told that Nespresso doesn’t offer a global warranty. This ...
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