On October 31, 2025, I bought a 10-pack of Nescafe 2-in-1. The expiration date on the package is 05/2026. I buy this product from the same market twice a week and have been drinking it every day for years. As soon as I got home, I made a coffee, and with the first sip I realized the taste was awful—bitter like poison, spoiled, and sour. To be sure, I tried the other sachets in the package, and all of them were spoiled in the same way. It tasted as if someone had squeezed lemon into spoiled milk and then added coffee. I contacted Nescafe customer service and explained the situation in detail. However, they told me that I must have prepared the coffee incorrectly, used limescale-heavy water, or didn’t get the temperature right. I worked for 15 years in the cafeteria of a major hospital making and selling thousands of coffees a day, and I’ve been drinking the same coffee at home for 20 years. Their explanation felt both illogical and belittling. Moreover, the entire product was spoiled, and that is not my fault. I bought it for ₺89. I may not have the receipt, but I have the expiration date and market information. I am requesting either a refund or a replacement. I want my issue resolved.
I purchased a box of Nescafe 2-in-1 coffee on July 3rd, and the entire batch turned out to be spoiled, as shown in the pictures. The creamer was off. Then, on July 5th, I bought two packs of 10-count Nescafe 2-in-1, and they had the same issue. It's been three days, and we haven't been able to enjoy...
I purchased 8 units of Nescafe Gold 100g from Migros, but to my dismay, upon consumption, it caused severe stomach burning for everyone at home. I promptly contacted your customer support to report the issue. Exactly one month ago, on February 1, 2024, I sent the product for necessary analysis. I wa...
I placed a coffee order through the Nespresso call center on November 8, 2024. Despite providing my delivery address, my order was sent to a completely different person and address. After not receiving any notification about the delivery, I filed a complaint. The only response I received was that th...
On October 20, 2025, I purchased a Karaca Hatır Neo Inox Turkish Coffee Machine from Karaca Store. When the product arrived on October 25, I opened the box, which came in Karaca-branded packaging, and noticed that it had been opened and resealed multiple times, with visible tape marks and punctures....
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