I was charged by Nebula without confirmation emails, how do I trace and dispute the payment?

If you were charged by Nebula without confirmation emails and want to trace and dispute the payment;

Check and collect payment evidence;

• Review your bank/credit card/PayPal statement for the exact charge date, amount, and merchant name
• Take screenshots of the transaction showing it was debited
• Search all email folders (inbox, spam, promotions) for any Nebula receipts or messages

Verify where the charge came from;

• Log in to your Nebula account and check Account → Subscription to see if it shows active
• Check App Store / Google Play subscriptions in case the charge came from there
• If no subscription appears anywhere, note this clearly as a potential unauthorized charge

Contact Nebula Support;

• State that your card was charged without any confirmation or receipt emails
• Provide the transaction date, amount, and payment method
• Share the email you believe is linked to Nebula
• Attach screenshots of the charge from your bank/card statement

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.