Nebula App Attempts Card Charge Without Authorization
Today at approximately 4:45 PM, an unauthorized charge attempt of $51 was made by the Nebula app to my Garanti Bank card ending in 4076. The transaction could not be completed because I did not have sufficient available credit, and I received a notification from my bank stating that the transaction had been declined due to insufficient funds or credit limit. I am seriously concerned that such a charge attempt was made even though I have never voluntarily started a subscription or purchased any package through the Nebula app.
Although I have tried to contact Nebula, I have been unable to reach them. Therefore, I request a clear explanation regarding why and how they attempted to charge my card without my authorization. I also request that any subscription or similar transaction that may appear to have been created through the app be completely canceled and that my card information be removed from their systems.
I expect Nebula to immediately explain how these transactions, which have put my card security at risk, were initiated and to take all necessary measures to ensure that no further unauthorized transaction attempts are made against my account.
