Nautica Faulty Raincoat Not Waterproof and Unfair Practices
In January 2023, I purchased a goose-feathered inflatable jacket along with an additional raincoat for 3,500₺. Upon discovering that the raincoat was not waterproof, I promptly returned it to the store. The company suggested a product exchange, but they claimed to be out of the exact item. Instead, they offered a different product, demanding an additional payment to cover the price difference. Feeling unjustly treated, I requested a refund, only to be told that the returned product had been destroyed. Faced with a dilemma, they insist on taking the money without offering a satisfactory resolution. The branch in question is Metropol Nautica.
Dear Valued Customer, We would like to express our regret for the negative experience you have encountered. Necessary investigations will be conducted regarding the notification you have provided, and you will be contacted as soon as possible. Thank you for your understanding. Best regards, NAUTICA Customer Service
Did the company go bankrupt or do you still have products left? No one has called or asked yet. I am waiting for you. When will you deliver my coat to me?
