In January 2023, I purchased a goose-feathered inflatable jacket along with an additional raincoat for 3,500₺. Upon discovering that the raincoat was not waterproof, I promptly returned it to the store. The company suggested a product exchange, but they claimed to be out of the exact item. Instead, they offered a different product, demanding an additional payment to cover the price difference. Feeling unjustly treated, I requested a refund, only to be told that the returned product had been destroyed. Faced with a dilemma, they insist on taking the money without offering a satisfactory resolution. The branch in question is Metropol Nautica.
Dear Nautica Support, On December 31, 2023, I purchased a jacket from your Nautica store (Branch 046 Nautica 41 Burda, Invoice: xxxx 2597) for ₺3,299. Despite using the jacket under normal conditions, I noticed a significant quality issue—feathers began protruding from multiple areas, and visible d...
I purchased a jacket from the Columbia Marmara Park (Con-Teks) store for ₺12,600 on December 29, 2024. Within 15 days, it started shedding goose feathers from six or seven tiny pinhead-sized holes. When I showed this to the store manager, they confirmed the issue and said it would likely be replaced...
I bought an inflatable jacket from the Viaport Asia Guess store on October 8, 2023. When my mom tried it at home, she saw that the feathers inside were all clumped together and not spread out evenly. This made them visible from the outside. The jacket looks messed up because you can see a bunch of f...
A few months ago, I bought a jacket from Oysho for ₺4000, expecting high quality. It was advertised as waterproof, windproof, and protective in freezing temperatures, but it turned out to be a huge disappointment. The jacket does not keep me warm, does not repel rain, and even the zipper gets stuck...
Between April 20th and April 23rd, 2023, I purchased a Nautica summer coat from the Crystal Hotel Admiral Resort in Antalya Manavgat. I rarely used the product because it was during the summer months. I wore it a few times in the evenings, and it was never washed or dry-cleaned. However, due to its ...
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