On November 18, 2023, I made a purchase of a feather jacket from Zara, which cost me ₺2,500. I was anticipating that it would be of superior quality. To my utter dismay, I found that the back and sleeves were made of synthetic material, which did not only cause pain but also caused excessive sweating. Zara, we ask that you continue to keep your reputation for selling honest and high-quality products. I want a refund and strongly encourage Zara to uphold its standards in order to prevent disappointment among its customers.
I purchased a leather jacket from Zara on October 7, 2024, and was shocked to see it peeling and discoloring in such a short time. The peeling started at the bottom hem and neckline, with noticeable color changes in these areas. When I reported the issue to Zara, they refused to assist me, claiming ...
I recently purchased a sweater from Zara, and despite wearing it only a few times due to seasonal changes, it has already become severely deformed. I am shocked at the poor quality of a product that I paid a significant amount of money for. This is not an issue related to washing, as I have sweater...
I purchased a bomber jacket from Zara’s Antalya Terracity store on December 20, 2024. After wearing it only five times, I noticed severe pilling on the sleeves and pocket areas. This is extremely disappointing—how can a jacket from such a well-known brand degrade this quickly? I could have bought a ...
I ordered five items from Zara online on October 23, 2024. Four arrived on October 25, and I returned three because they didn’t fit, keeping one sweater. The fifth item, a personalized bag for which I paid an extra ₺120, has neither been delivered nor canceled as of January 2025. Despite contacting ...
Dear Zara Customer Service, I am writing to express my disappointment regarding two recent issues I have experienced with my return requests: For a brand-new item with the tag still attached, I submitted a return request. The product met all return conditions, yet my request was rejected without a c...
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