I purchased a jacket from the Columbia Marmara Park (Con-Teks) store for ₺12,600 on December 29, 2024. Within 15 days, it started shedding goose feathers from six or seven tiny pinhead-sized holes. When I showed this to the store manager, they confirmed the issue and said it would likely be replaced but needed to be inspected first. Ten days later, I received a message stating that no manufacturing defect was found. When I called to ask for details, I was told they couldn’t connect me with the inspector. Columbia does not offer a second chance or a direct contact for disputes. If they check their call records, they can listen to my complaint. When I brought the jacket home, I found more feathers in the bag, and when my spouse pulled on one, more kept coming out. Denying a clear defect as a non-manufacturing issue makes no sense. I will take this to the Consumer Court—this is not acceptable. The store manager saw the issue with his own eyes, yet the inspection rejected my claim, which feels like bad faith.
I bought a Columbia down jacket in December, expecting durability and quality from a well-known brand. But just a month ago, feathers started poking through the fabric and leaking out more each time I wore it. I went to the Columbia store in Marmara Park to report the issue. They initially told me s...
I bought a jacket from a Columbia store on November 13, 2024, and after its very first use, it started shedding feathers everywhere. To make matters worse, the color is fading, and the seams are already coming apart. This is completely unacceptable for a jacket, especially one from a brand like Colu...
I bought a Columbia jacket on 28/02/2025, thinking I was investing in a high-quality product backed by a one-year warranty. But after wearing it for just three days, the back of the jacket started pilling, and I noticed tiny feathers coming loose. When I looked more closely, I saw a small hole formi...
I purchased a jacket from Columbia, but it has been shedding feathers constantly, and the stitching has started to come undone. I contacted the store to request an exchange, but they refused, claiming it wasn’t their fault and dismissing the issue entirely. For a brand like Columbia, I expected bet...
About three years ago, I purchased a goose-down puffer jacket from the Columbia store at Zorlu Center, sold under Columbia’s sub-brand Mountain Hardwear. It was advertised as having a seamless design, using advanced technology, and guaranteed not to shed feathers. Unfortunately, after just two years...
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