On February 13, 2024, I ordered a car stop product from N11 with order number 206471826435. Upon receiving the product, I realized that it was not compatible with my car. I immediately contacted the seller to initiate a return and refund.
Unfortunately, the seller and I were unable to reach an agreement. The dispute was then escalated to N11's resolution team. N11's resolution team ruled in favor of the seller, stating that the product was not properly packaged when I returned it.
I strongly disagree with this decision. I am a seasoned online shopper and I have successfully returned many items in the past. I am confident that I properly packaged the product in accordance with N11's guidelines.
I have also checked the reviews for the seller in question and I have found several other customers who have had similar experiences with returns. This suggests that the seller may be engaging in fraudulent practices.
I am requesting that N11 reconsider their decision and issue me a refund. I am also willing to provide additional evidence to support my claim. If N11 does not resolve this issue to my satisfaction, I will be forced to take further action, such as filing a complaint with the Turkish Consumer Protection Agency.
I ordered a product from the Teknikevim store on N11 with order number 204851463636, but the store sent me a defective item with deformed packaging. While I don’t mind the condition of the packaging, I returned the product because it was faulty upon inspection. However, the store refused to accept t...
Back on March 22nd, 2024, I made a purchase on N11 for a waterproof jacket. It cost me ₺284.99, but luckily I had a discount coupon to use. The price was originally ₺650. After my order was confirmed and already in the "preparing" stage, I received a notification on March 26th, 2024, at 3:23 PM, sta...
On August 6, 2025, I purchased shampoo via N11 under order number 206462286535. Although I specified my delivery address as Bartın, the product was delivered to another person named O*** Y******* in Aksaray. The account I logged into with my phone number 5365****66 was closed, and during this proces...
On July 17, 2024, at 8:07 AM, N11 processed an unauthorized payment of ₺1,334.11 using my credit card stored in their system. This transaction occurred without my knowledge or consent, and shockingly, without any SMS verification. The user who made this erroneous purchase must have realized their m...
I used N11 to place an order on October 4, 2024. The order number was 203696614931. Even though I hadn't received the package, I got an email telling ...
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