I ordered a product from the Teknikevim store on N11 with order number 204851463636, but the store sent me a defective item with deformed packaging. While I don’t mind the condition of the packaging, I returned the product because it was faulty upon inspection. However, the store refused to accept the return, claiming the packaging was opened. I bought the item for ₺851 when it normally costs ₺1,500, and as my 14-year-old pointed out, something seemed off about the price. Unfortunately, I didn't realize it at the time. After this experience, I checked the store's reviews and saw that 25% of the feedback was negative. Despite this, N11 continues to allow this store on its platform, leaving consumers at risk. I’m disappointed by both the store and N11 for allowing this to happen.
On February 13, 2024, I ordered a car stop product from N11 with order number 206471826435. Upon receiving the product, I realized that it was not compatible with my car. I immediately contacted the seller to initiate a return and refund. Unfortunately, the seller and I were unable to reach an agre...
I purchased a laptop, which was stated to be under warranty, from the seller "Koyuncu İletişim" through the N11 platform with order number 206418454737. The product was delivered to me with a broken screen. When I returned it, the seller refused to take responsibility and demanded that a report be f...
I purchased an international product through N11. Since it was not as I expected, I returned it. The product I sent from Kayseri was delivered to an address in Sivas. The status showed as "Return under review." Later, the seller rejected the return, claiming the product had not reached them. I submi...
On 06/10/2025, I purchased a “Xiaomi 14T Pro 12 GB 256 GB” smartphone through N11, with the order number 202832927530. After receiving the product, I realized that although it was supposed to be an original device with a Turkey warranty, it turned out to be an imported, unauthorized product. The inv...
I bought a product from n11.com. The company sent an opened product. I started a return process on the grounds that an opened product was sent. My return was accepted. However, n11.com does not make my full refund by putting forward meaningless excuses. It made a refund lower than the amount I paid....
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