On July 17, 2024, at 8:07 AM, N11 processed an unauthorized payment of ₺1,334.11 using my credit card stored in their system. This transaction occurred without my knowledge or consent, and shockingly, without any SMS verification.
The user who made this erroneous purchase must have realized their mistake, as they immediately requested a cancellation at 8:08 AM and again at 1:42 PM. However, N11's system rejected these cancellation requests.
I remained unaware of this transaction until today (July 18, 2024), when I received a "your package is on the way" message from Scotty, the delivery company. I then had to contact N11, the seller "ebebek," and the shipping company to explain the situation and request cancellation. I've also notified my bank about this issue.
To make matters worse, N11 has now suspended my account! I suspect they're trying to prevent me from accessing evidence, but they don't know who they're dealing with. I plan to report this incident to the relevant ministry through the CIMER platform.
Potential customers should think not twice, but twelve times before shopping with N11!
On July 11, 2024, an order was placed on my N11 account without my knowledge, using the credit card registered on the site, and was shipped to an address in Sırnak Cizre. The individual who placed the order initially used my personal address, then canceled it and reordered using their own address, c...
Back on March 22nd, 2024, I made a purchase on N11 for a waterproof jacket. It cost me ₺284.99, but luckily I had a discount coupon to use. The price was originally ₺650. After my order was confirmed and already in the "preparing" stage, I received a notification on March 26th, 2024, at 3:23 PM, sta...
I placed an order numbered 205165954837 from the seller named "Profirsat" on 12.12.2024 from the N11 application. The transaction was approved the same day. The next day, the seller almost tripled the price of the product I purchased. When the order shipping time was up, an automatic message came fr...
On February 13, 2024, I ordered a car stop product from N11 with order number 206471826435. Upon receiving the product, I realized that it was not compatible with my car. I immediately contacted the seller to initiate a return and refund. Unfortunately, the seller and I were unable to reach an agre...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
Comments