N11! Why Doesn't Your Store Send the Product It Promised?
On December 23, 2024, I placed an order from the "IngcoTürkiye" store on the N11 site, which was active and open for sales at the time but is now closed. Despite the store's low rating (7.4), I assumed there wouldn’t be any issues and ordered the "Ingco HLNP28168 Needle Nose Pliers 160 MM." Before and after placing the order, I sent two messages to the store regarding the delivery of the correct product but I received no response to either message. When my order wasn’t shipped on the promised date, I contacted N11 customer service, and the product finally arrived on December 28. However, the needle nose pliers I received were the cheaper model sold by the store. Since the store no longer sells on N11, I cannot attach a screenshot of the cheaper model's listing. My questions to N11 are as follows: 1) Why did your store send the cheaper model instead of the expensive one I ordered, even after I paid extra and sent two messages for confirmation? 2) You suggest returning the product within 10 days if unused, but we order products because we need them, not to store them. Is your only solution to return the product? 3) Why do you allow irresponsible stores, which cannot even respond to messages, to sell on your platform, putting conscious consumers like me in these situations? 4) How will my loss from this purchase be compensated? 5) Are your customer representatives incapable of resolving simple issues beyond advising returns? 6) Despite emailing you twice, why hasn’t anyone addressed the issue? For 10 days now, I’ve been trying to resolve the problem of receiving the cheaper product instead of the expensive one I paid for. Who will take responsibility and resolve this?
