On August 12, 2023, I reserved a ticket for my Kuala Lumpur to Bali Denpasar flight for 4249 TL. Mytrip.com does not accept payment methods requiring 3D-Secure authentication or an authorization code. Upon clicking 'Complete Payment,' the payment was processed without authorization, resulting in the same ticket amount being debited twice within the same date and time window.
Despite contacting customer service, I received conflicting responses, with promises of a refund. However, after extensive waiting and communication, the proposed solution is unsatisfactory, lacking transparency and trust. I demand an expedited resolution, clear communication of the results, and prompt refund for one or both of my tickets.
Please note that the title emphasizes the double-charging issue and the failure of Mytrip.com to address the refund dispute. If you have specific keywords or details to include, feel free to provide additional information.
I booked a ticket worth 4249 TL for my flight from Kuala Lumpur - Bali Denpasar on 12.08.2023. They do not use 3D Secure payment or any payment method that requires a confirmation code for payment. When I clicked on the complete payment option, the payment was completed directly without confirmation...
I attempted to buy a flight ticket on Mytrip. The first time, the website showed “transaction failed.” I tried again—same error message. But when I checked my bank account, I saw that I was charged twice for the same booking attempt, even though I never received a confirmation. I contacted Mytrip c...
I purchased an airline ticket through the MyTrip application, and to my dismay, my credit card was double-charged for the same ticket within a two-minute interval. I immediately contacted MyTrip customer service, who confirmed the error and assured me they would assist with the issue. However, duri...
On July 13, 2023, I booked a flight from Rome to Amsterdam with Ita Airways for July 20, 2023, through the company's e-commerce website tr.mytrip.com, with order number MDKVD6 and seat 18A, at a cost of 7,245 TL. After receiving bank confirmation on the payment page, I canceled the transaction witho...
On September 18, 2025, I made a flight reservation through Mytrip from Denpasar, Bali to Manila with Scoot Airlines for November 13, 2025. During the booking process, I also purchased the cancellation and refund guarantee, for which I paid an additional ₺1,200+. The total payment was ₺12,548.77, mad...
Comments