Mubi Charged €3.60 for a Subscription That Never Activated
On 26.06.2026 I tried to purchase a promotional subscription to Mubi from Croatia using the mobile application. My card was charged 3.60 EUR and the payment appears as completed in my bank statement, but the Mubi service is still not working for me. After noticing that I was charged but could not use the service, I contacted Mubi support. They wrote that they would refund me, however the amount is still charged and I have not received any refund, nor has my access to the service been activated. I request that Mubi either immediately activate the subscription I paid for or promptly refund the full amount of 3.60 EUR to my card and provide clear information about the status of my account and payment.
